Privacy Notice

Desarrollo Transimar, S.A. de C.V

1. Identity and address of the responsible entity:

The legal entity Desarrollo Transimar, S.A. de C.V., licensee or authorized usef of the brand ARMONY LUXURY RESORT & SUITES, addressed at Carretera a Punta de Mita Km. 8.3, lote interior 5A, desarrollo Costa Banderas, Playa Destiladeras, Municipality of Bahia de Banderas, Nayarit, Zip Code 63734, Internet website https://www.marivalarmony.com/, is the responsible for the use and protection of your personal information and therefore, hereby informs the following:

2. For what purposes will we use your personal information?

The personal information that we obtain from you shall be used for the following purposes required to provide the services requested:

a) As a Customer of ARMONY LUXURY RESORT & SUITES:

For identification, verification and contact.
For your security during your stay at Armony Luxury Resort & Suites, we establish security measures and surveillance of the facilities, including monitoring, video cameras, control, and surveillance of physical and logical access.
For your attention in case of health or safety incidents.
Contracting, management, operation and reservation of the services contracted with us that may refer to: hotel services, memberships, spa, food and beverages, tours, ground transportation arrangements, organization of weddings, conferences or conventions and other amenities or complementary tourist services.
Processing and managing in general, your lodging reservation, as well as contracting other complementary services of your stay which from time to time you might contract thru us (ground transportation, excursions, food and beverages packages also known as “All Inclusive”, reservations and access to use facilities or for the purchase of goods or services offered in other premises operated by affiliate enterprises of Marival® Group).
To contract, manage and operate the services related to the membership you contract with us or the management and procurement of the timeshare services you have contracted with the original developer of Rancho Banderas Vacation Villas.
Invoicing and collection of the agreed price for the membership, annual maintenance fee and other considerations that may result on your account.
Process your affiliation to the exchange company or companies you choose when acquiring the vacation membership or after that.
Any other manner of treatment of information deriving from your role of supplier, visitor or user of our websites, such as invoicing, processing orders or integration of administrative files as documental support or of any other nature regarding the commercial relationship that exists with you.

b) Particularly as employee or candidate to obtain a job with Desarrollo Transimar, S.A. of C.V., will also apply the following primary purposes:

For the analysis, study and processing of your job application and other procedures related to the recruitment, selection, hiring and training of personnel.
Integration of your employee file.
For hiring and/or job promotion processes.
For performing socioeconomic and psychometric studies.
For granting labor benefits.
For making job offers and job opportunities in the establishments to which the company renders its services.
For the payment of wages and other benefits established in the Federal Labor Law and individual or collective labor agreements.
For making a database for the prevention of the spread of COVID 19 and / or any other type of future health
emergency, whose objective is to identify cases of risk of contagion of this virus, to protect the health of the staff of ARMONY LUXURY RESORT & SUITES,
For processing registrations, modifications, payment of discounts or the corresponding downsizings before the Mexican Institute of Social Security (IMSS), Institute of the National Fund for the Consumption of Workers (FONACOT), Institute of the National Fund for Workers´ Housing (INFONAVIT) and contracting of insurance of private medical expenses in favor of its employees.
Establishing, managing and operating of savings banks where the employees of ARMONY LUXURY RESORT & SUITES, participate,

c) Particularly as a provider of Desarrollo Transimar, S.A. of C.V., will also apply the following primary purposes:

For identification, verification and contact.
For the elaboration of contracts for the provision of services.
For the fulfillment of contractual obligations.
For the processes of payment, reception and / or return of goods and services acquired.
For the processing of orders and integration of administrative files as documentary or other support regarding the existing commercial relationship with you.

Additionally, we will use your personal information for the following secondary purposes that are not necessary to provide the services required, but that allow us and facilitate a better service:

Marketing and advertisement.
Commercial prospection.
Quality Control
Consumption Behavior Definition
Make feedback and data update campaigns

In case you do not wish your personal information to be used for these secondary purposes, we hereby request you to inform us using the option that may apply:

In case you provide us your information in a direct way, please in this moment inform our coworker and request him to provide you the corresponding form to register your denial.
In case you provide us your information using our website, or a mobile app, you will have to send an e-mail to the following address:[email protected].
Your denial of authorization for use of your personal information for these secondary purposes shall not be a reason for denial of services and products requested or hired with us.

3. What personal information will be used for these purposes?

4. How do we protect your personal data?

The personal data collected by ARMONY LUXURY RESORT & SUITES, is protected by adequate security, administrative and physical measures against damage, loss, alteration, destruction, use, unauthorized or illegal access or treatment, disclosure, and against loss, damage or alterations or accidental destruction, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP") and its Regulations. To learn more about our security measures we ask you to contact us via email at [email protected].

We strive to store your personal data in secure operating environments that are not accessible to the general public, and to implement security measures in our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.

However, it is not possible to guarantee 100% the security of any data transmission over the Internet or any data storage environment, so we cannot assure you in absolute terms that the personal data you provide to us is protected at all times. ARMONY LUXURY RESORT & SUITES asks you to inform us if you experience any unusual event that may indicate a security breach of your information; In the same way, you will be notified in case of any incident or vulnerability detected by ARMONY LUXURY RESORT & SUITES, within the established deadlines and means, which the applicable regulations designate. In that case, we will endeavor to investigate whether this fact was related to the transmission of data whose origin or destination is www.marivalarmony.com, and we will inform you about the measures you can take and that have been taken to help correct the problem.

5. Information relating to minors:

www.marivalarmony.com, is a site for the general public and may collect information from minors, as long as it is provided by their parent or legal guardian.

In the event that ARMONY LUXURY RESORT & SUITES., is informed, or detects, that a person under the age of 13 has sent us personal information, we will delete or destroy such information as soon as reasonably possible.

6. With whom shall we share your personal information and for what purposes?

We hereby inform you that your personal information is shared within and outside of the country in case is necessary to accomplish the purposes set forth herein.
We also inform you that Desarrollo Transimar, S.A. de C.V., ARMONY LUXURY RESORT & SUITES, is part of the corporate group commercially known as “MARIVAL GROUP” and it might share your personal information with other companies of the Group in terms of the provision set forth on article 37 from the Federal Protection of Personal Information in Possession of Particular Parties Act regarding the related parties. The companies that integrate that group are:
- Rinoval de México, S.A. de C.V.
- Operador hotelero Emotions Resort & Suites, S. de R.L. de C.V.
- Administraciones Profesionales de Vallarta, S.A. de C.V.
- Operador Hotelero Distinct Luxury Residences, S. de R.L. de C.V.
- Vacation Club Services, S.A. de C.V.
- Operadora y Comercializadora Turística, S.A. de C.V.
- Destiladeras Resort Operations, S.A. de C.V.
- Fundacion Pietro Rizzuto, A.C.
- Delicias Narezushi, S. de R.L. de C.V.
- Mobile Sail Technologies, S.A. de C.V.
- Constructores y Desarrolladores Inmobiliarios de la Bahía, S.A. de C.V.
- Comercializadora Access del Puerto, S.A. de C.V.
- Serviventas de México, S.A. de C.V.
- Servicios Terrestres del Nayar, S.A. de C.V.
- Travel Marketing 500, S. de R.L. de C.V.
Also, we will share your personal information with independent third parties with which we need to interact to accomplish the purposes set forth herein. The third parties with which we will share your personal information might be:

Third Party	Country	Type of Transfer	privacy.question.6.table.thead.4
Bank Institutions	Mexico	Processing Payments	Obligatory
Tax Administration Service (“Servicio de Administración Tributaria”)	Mexico	Comply with the current tax provisions thru filing the periodic tax returns	Obligatory
Federal Consumer Protection Agency (Procuraduría Federal del Consumidor)	Mexico	Undertaking procedures provided by the Federal Consumer Protection Act.	Obligatory
INFONAVIT	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
FONACOT	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
IMSS	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
Authorities at the federal or state level on labor and social benefits.	México	Obligation compliance of the relation worker -employer.	Obligatory
Exchange Companies	Worldwide	Processing your affilation to the company for the exchange of your vacation points	Voluntary Authorize: Yes_____ No_____
Inovacations Program (Saveon Resorts.com LLC)	Worldwide	Process hotel room reservations	Voluntary Authorize: Yes_____ No_____
Yatch Service operators companies	Mexico	Yatch services	Voluntary Authorize: Yes_____ No_____
Golf course operators companies	Mexico	Golf course services	Voluntary Authorize: Yes_____ No_____
Jesma Vallarta, S. de R.L. de C.V.	Mexico	Marketing services	Voluntary Authorize: Yes_____ No_____

Finally, we point out that we will transfer your data nationally or internationally, in the cases contemplated by article 37 of the LFPDPPP, in force in Mexico, which expressly establishes the possibility of sharing your data with competent authorities and controlling companies, subsidiaries or affiliates under the common control of the responsible party, or to a parent company or any company thereof, in the following cases:

When the transfer is provided for in a law or treaty to which Mexico is a party;
Where the transfer is necessary for the medical prevention or diagnosis, providing healthcare, medical treatment or the management of health services;
When the transfer is made to holding companies, subsidiaries or affiliates under the common control of the responsible party, or to a parent company or any company of the same group of the responsible party that operates under the same internal processes and policies;
When the transfer is necessary by virtue of a contract in force or to be entered into in the interest of the owner of the personal data, by the responsible party and a third party;
When the transfer is necessary or legally required for safeguarding a public interest, or for the prosecution or administration of justice;
When the transfer is necessary for the recognition, enforcement or defense of a right in a judicial process, and
When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the responsible party and the owner of the personal data.

7. Storage periods:

ARMONY LUXURY RESORT & SUITES, will keep personal data for as long as necessary to fulfill the purposes for which it has collected the information, including the purposes to satisfy any legal, accounting and reporting requirements, in accordance with the provisions of article 37, of the LFPDPPP Regulations, in force in Mexico.

For the purpose of determining the appropriate retention period, we take into account the amount, nature and degree of confidentiality of the personal data, the potential risk of harm arising from the unauthorized use or disclosure of your personal data, the purposes for which we processed such data and whether we can achieve those purposes by other means, as well as the legal provisions in force.

8. How may you access, rectify or cancel your personal information or oppose to its use?

You have the right to know what personal information we have obtained from you, the purpose for its use and the conditions of use that you are provided with (Access). Also, it is your right to request the correction of your personal information in the case that it is out of date, inexact or incomplete (Rectification); request its elimination from our records, or databases when it is considered that it is not being used adequately (Cancellation); as well as to oppose the use given to your personal information for specific purposes (Opposition). These rights are known with the acronym ARCO.

Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:

a) What information and/or documentation shall the application contain?

Regarding the general requirements that the application must cover, are the following:

b) Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?

For the exercise of any of the ARCO rights, you will have to file the corresponding request through the following means:

By e-mail to the address [email protected] or also you can contact our Personal Information Department for it to process your request, provide you orientation and facilitate the corresponding form. The address from our Personal Information Department is Paseo de los Cocoteros S/N, hotel Marival®Emotions Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahía de Banderas, Nayarit, zip code 63735, telephone number 322-2268200 (extension 4493).

The format of attention to requests ARCO, official for Marival® Armony Luxury Resort & Suites, please request it in the [email protected].

c)What is the term in which we will respond to your request?
20working days.

d)What means shall we use to communicate our response to your request?
E-mail or by postmail.

e)What means may be used to reproduce personal information, which in its case, may be requested?
In the same manner in which it was supplied by the customer.

f)Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:
The forms or corresponding systems and orientation about exercising the ARCO rights can be obtained by contacting our Data Protection Department at the following email address: [email protected] and physically located at Paseo de los Cocoteros s/n, hotel Marival®Emotions Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahia de Banderas, Nayarit, zip code 63735, telephone number 322-2268200 (extension 4493).

g)Is there a cost for the exercise of my ARCO rights?
The exercise of the ARCO rights is at no cost. However, you may be required to pay only for the justified expenses of the shipping, or the cost of reproduction in copies or other formats. Also, if the same person withdraws their request in a period of less than twelve months, the costs may not be in excess of three days of the Minimum Wage Enforceable in the Distrito Federal (Federal District), unless that there are substantial modifications to the privacy disclaimer that may motivate new inquiries.

h)What happens if a request is incomplete or does not include all the data included in the procedure?
If your application does not have the information described in section 4 Requirements (sections a and b), or is not clear, is erroneous or incomplete, Marival® Armony Luxury Resort & Suites may request the owner to provide the Missing information, to meet your request within 5 working days of receipt of the request, if the request is not answered, it will be considered as not submitted.

The owner will have 10 business days to meet the requirement of Marival® Armony Luxury Resort & Suites, counted from the day after he received it. In the event that the owner attends to the information request, the deadline for the person responsible to respond will begin to run the day after the owner has attended the request.

For more information regarding the procedure, we have the following means available:

Email:[email protected]
Contacting our data protection department, which is in charge of processing the ARCO rights requests, are the following:
Name of the person or department of personal data: GRUPO MARIVAL PERSONAL DATA DEPARTMENT.
Address:Paseo de los Cocoteros s / n, interior Marival®Emotions Resort & Suites, Nuevo Vallarta, municipality of Bahía de Banderas, Nayarit, México, 63735.
Email:[email protected]
Telephone number: 322-2268200

9. How can you limit the use or disclosure of your personal information?

With the purpose of limiting the use or disclosure of your personal information, we offer the following means:the client may limit the use or disclosure of their personal information by sending an e-mail where the concrete question is sent to the [email protected]

Additionally, we inform you that we have the following lists of exclusion, wherein you can register so your personal information is not used for such purposes.

Name of Listing	Purposes that apply to the listing	Means to obtain further information
Marketing	Marketing or advertisement	[email protected]
Marketing	Marketing or advertisement	[email protected]
Marketing	Administration, operation and reservation of the services	[email protected]

10. Storage periods:

We inform you that in our website we use cookies, web beacons and other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience while navigating in our website. The personal information that we collect through these technologies, we use for the following purposes:

To monitor and prevent the unauthorized use of digital platforms; to improve our digital tools and update then in conformity with the evolution of technology; and to offer personalized content.

The personal information that we obtain from these tracking technologies are the following:

Identifications, user names, and passwords of a session.
Language preferred by user.
Region where the user is in.
Type of navigation of the user.
Type of operating system of the user.
Websites visited by a user.
Searches carried out by a user.
And advertisements clicked on by user.

For more information, it is suggested that you search in Cookies policy

11. How will I know of changes in this privacy disclaimer?

This privacy disclaimer may be modified, changed or updated derived from new legal requirements; because of our own needs or because of the change in products or services that we offer; our privacy practices, our changes in business model, or because of other causes.

We commit ourselves to keep you informed in regards to the changes that this privacy disclaimer may have, through: sending of e-mail and in the internet website.

The process by which notices of changes or updates to this privacy disclosure is the following:

The changes or updates to the privacy disclaimer shall be made known by the means that are described in this policy and shall be effective 1 week afterwards. In case of doubts or comments, the clients must direct themselves to [email protected]

Last update: 01/10/2023

DISCLAIMER.- This is a courtesy English translation. Should any conflict or controversy result between the Spanish and the English version, the Spanish version shall prevail.

Destiladeras Resort Operations, S.A. de C.V.

1. Identity and address of the responsible entity:

The legal entity Destiladeras Resort Operations, S.A. de C.V., licensee or authorized use of the brand ARMONY LUXURY RESORT & SUITES, hereafter “D.R.O”, addressed at Carretera a Punta de Mita Km. 8.3, Playa Destiladeras, Municipality of Bahia de Banderas, Nayarit, Zip Code 63734, Internet website https://www.marivalarmony.com/, is the responsible for the use and protection of your personal information and therefore, hereby informs the following:

2. ¿Para qué fines utilizaremos sus datos personales?

a) As a Customer of “D.R.O”:

For identification, verification and contact.
For your security during your stay at “D.R.O”, we establish security measures and surveillance of the facilities, including monitoring, video cameras, control, and surveillance of physical and logical access.
For your attention in case of health or safety incidents.
Contracting, management, operation and reservation of the services contracted with us that may refer to: hotel services, memberships, spa, food and beverages, tours, ground transportation arrangements, organization of weddings, conferences or conventions and other amenities or complementary tourist services.
Processing and managing in general, your lodging reservation, as well as contracting other complementary services of your stay which from time to time you might contract thru us (ground transportation, excursions, food and beverages packages also known as “All Inclusive”, reservations and access to use facilities or for the purchase of goods or services offered in other premises operated by affiliate enterprises of Marival® Group).
Invoicing and collection of the hotel services fee, spa, restaurants, complementary services, and other considerations that may result on your account.
Any other manner of treatment of information deriving from your role of supplier, visitor or user of our websites, such as invoicing, processing orders or integration of administrative files as documental support or of any other nature regarding the commercial relationship that exists with you.

b) Particularly as employee or candidate to obtain a job with Desarrollo Transimar, S.A. of C.V., will also apply the following primary purposes:

For the analysis, study and processing of your job application and other procedures related to the recruitment, selection, hiring and training of personnel.
Integration of your employee file.
For hiring and/or job promotion processes.
For performing socioeconomic and psychometric studies.
For granting labor benefits.
For making job offers and job opportunities in the establishments to which the company renders its services.
For the payment of wages and other benefits established in the Federal Labor Law and individual or collective labor agreements.
For making a database for the prevention of the spread of COVID 19 and / or any other type of future health emergency, whose objective is to identify cases of risk of contagion of this virus, to protect the health of the staff of “D.R.O”,
For processing registrations, modifications, payment of discounts or the corresponding downsizings before the Mexican Institute of Social Security (IMSS), Institute of the National Fund for the Consumption of Workers (FONACOT), Institute of the National Fund for Workers´ Housing (INFONAVIT) and contracting of insurance of private medical expenses in favor of its employees.
Establishing, managing and operating of savings banks where the employees of “D.R.O”, participate.

c) Particularly as a provider of Desarrollo Transimar, S.A. of C.V., will also apply the following primary purposes:

For identification, verification and contact.
For the elaboration of contracts for the provision of services.
For the fulfillment of contractual obligations.
For the processes of payment, reception and / or return of goods and services acquired.
For the processing of orders and integration of administrative files as documentary or other support regarding the existing commercial relationship with you.

Additionally, we will use your personal information for the following secondary purposes that are not necessary to provide the services required, but that allow us and facilitate a better service:

Marketing and advertisement.
Commercial prospection.
Quality Control
Consumption Behavior Definition
Make feedback and data update campaigns

In case you do not wish your personal information to be used for these secondary purposes, we hereby request you to inform us using the option that may apply:

In case you provide us your information in a direct way, please in this moment inform our coworker and request him to provide you the corresponding form to register your denial.
In case you provide us your information using our website, or a mobile app, you will have to send an e-mail to the following address:[email protected].
Your denial of authorization for use of your personal information for these secondary purposes shall not be a reason for denial of services and products requested or hired with us.

3. What personal information will be used for these purposes?

The personal data described in the previous paragraphs of this section, are collected thru: i) the use of formats or printed documents; ii) the use of emails and/or iii) the voluntary provision of information and personal data when you stay in our facilities, when you communicate via telephone with us or our employees (including the customer services and human resources area); iv) thru our web sites related to Marival Group, chat applications as well as v) the use of public access sources and other sources available in the market, vi) job boards, and employment agencies to which you voluntarily provided your personal data, and (vii) the hotels´ social networks or other lines of business that are part of the business group known commercially as the Marival Group.

4. How do we protect your personal data?

The personal data collected by “D. R. O” protected by adequate security, administrative and physical measures against damage, loss, alteration, destruction, use, unauthorized or illegal access or treatment, disclosure, and against loss, damage or alterations or accidental destruction, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP") and its Regulations. To learn more about our security measures we ask you to contact us via email at [email protected].

However, it is not possible to guarantee 100% the security of any data transmission over the Internet or any data storage environment, so we cannot assure you in absolute terms that the personal data you provide to us is protected at all times. “D. R. O” asks you to inform us if you experience any unusual event that may indicate a security breach of your information; In the same way, you will be notified in case of any incident or vulnerability detected by “D. R. O”, within the established deadlines and means, which the applicable regulations designate. In that case, we will endeavor to investigate whether this fact was related to the transmission of data whose origin or destination is www.marivalarmony.com, and we will inform you about the measures you can take and that have been taken to help correct the problem.

5. Information relating to minors:

www.marivalarmony.com, is a site for the general public and may collect information from minors, as long as it is provided by their parent or legal guardian.

In the event that “D. R. O” , is informed, or detects, that a person under the age of 13 has sent us personal information, we will delete or destroy such information as soon as reasonably possible.

6. With whom shall we share your personal information and for what purposes?

We hereby inform you that your personal information is shared within and outside of the country in case is necessary to accomplish the purposes set forth herein.
We also inform you that “D. R. O”, is part of the corporate group commercially known as “MARIVAL GROUP” and it might share your personal information with other companies of the Group in terms of the provision set forth on article 37 from the Federal Protection of Personal Information in Possession of Particular Parties Act regarding the related parties. The companies that integrate that group are:
- Desarrollo Transimar, S.A. de C.V.
- Rinoval de México, S.A. de C.V.
- Operador hotelero Emotions Resort & Suites, S. de R.L. de C.V.
- Administraciones Profesionales de Vallarta, S.A. de C.V.
- Operador Hotelero Distinct Luxury Residences, S. de R.L. de C.V.
- Vacation Club Services, S.A. de C.V.
- Operadora y Comercializadora Turística, S.A. de C.V.
- Fundacion Senador Pietro Rizzuto, A.C.
- Delicias Narezushi, S. de R.L. de C.V.
- Mobile Sail Technologies, S.A. de C.V.
- Constructores y Desarrolladores Inmobiliarios de la Bahía, S.A. de C.V.
- Comercializadora Access del Puerto, S.A. de C.V.
- Serviventas de México, S.A. de C.V.
- Servicios Terrestres del Nayar, S.A. de C.V.
- Travel Marketing 500, S. de R.L. de C.V.

Also, we will share your personal information with independent third parties with which we need to interact to accomplish the purposes set forth herein. The third parties with which we will share your personal information might be:

Third Party	Country	Purpose	Type of Transfer
Bank Institutions	Mexico	Processing Payments	Obligatory
Tax Administration Service (“Servicio de Administración Tributaria”)	Mexico	Comply with the current tax provisions thru filing the periodic tax returns	Obligatory
Federal Consumer Protection Agency (Procuraduría Federal del Consumidor)	Mexico	Undertaking procedures provided by the Federal Consumer Protection Act.	Obligatory
INFONAVIT	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
FONACOT	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
IMSS	Mexico	Institute affiliation, and other actions related to its financing.	Obligatory
Authorities at the federal or state level on labor and social benefits.	México	Obligation compliance of the relation worker -employer.	Obligatory
Exchange Companies	Worldwide	Processing your affilation to the company for the exchange of your vacation points	Voluntary Authorize: Yes_____ No_____
Inovacations Program (Saveon Resorts.com LLC)	Worldwide	Process hotel room reservations	Voluntary Authorize: Yes_____ No_____
Yatch Service operators companies	Mexico	Yatch services	Voluntary Authorize: Yes_____ No_____
Golf course operators companies	Mexico	Golf course services	Voluntary Authorize: Yes_____ No_____
Jesma Vallarta, S. de R.L. de C.V.	Mexico	Marketing services	Voluntary Authorize: Yes_____ No_____

7. Storage periods:

“D. R. O”, will keep personal data for as long as necessary to fulfill the purposes for which it has collected the information, including the purposes to satisfy any legal, accounting and reporting requirements, in accordance with the provisions of article 37, of the LFPDPPP Regulations, in force in Mexico.

8. How may you access, rectify or cancel your personal information or oppose to its use?

Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:

a) What information and/or documentation shall the application contain?

Regarding the general requirements that the application must cover, are the following:

b) Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?

For the exercise of any of the ARCO rights, you will have to file the corresponding request through the following means:

The format of attention to requests ARCO, official for “D. R. O”, please request it in the account [email protected].

b) What is the term in which we will respond to your request?

20working days.

d) What means shall we use to communicate our response to your request?

E-mail or by postmail.

e) What means may be used to reproduce personal information, which in its case, may be requested?

In the same manner in which it was supplied by the customer.

f) Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:

The forms or corresponding systems and orientation about exercising the ARCO rights can be obtained by contacting our Data Protection Department at the following email address: [email protected] and physically located at Paseo de los Cocoteros s/n, hotel Marival®Emotions Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahia de Banderas, Nayarit, zip code 63735, telephone number 322-2268200 (extension 4493).

g) Is there a cost for the exercise of my ARCO rights?

The exercise of the ARCO rights is at no cost. However, you may be required to pay only for the justified expenses of the shipping, or the cost of reproduction in copies or other formats. Also, if the same person withdraws their request in a period of less than twelve months, the costs may not be in excess of three days of the Minimum Wage Enforceable in the Distrito Federal (Federal District), unless that there are substantial modifications to the privacy disclaimer that may motivate new inquiries.

h) What happens if a request is incomplete or does not include all the data included in the procedure?

If your application does not have the information described in section 4 Requirements (sections a and b), or is not clear, is erroneous or incomplete, “D. R. O”, may request the owner to provide the Missing information, to meet your request within 5 working days of receipt of the request, if the request is not answered, it will be considered as not submitted.

The owner will have 10 business days to meet the requirement of “D. R. O”, counted from the day after he received it. In the event that the owner attends to the information request, the deadline for the person responsible to respond will begin to run the day after the owner has attended the request.