Only Hotel

Faq

Q: What’s the difference between the European Plan (EP) and the All Inclusive Plan (AI) rate?

A: Our all-inclusive (AI) rate includes accommodation of your choice, all the meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. The European Plan (EP) is exclusively for members, for more information, please contact us at 1 866 334 8515.


Q: Can I make special requests on my reservation? 

A: Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaway beds, cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.


Q: Is room service available? 

A: Room service is available with a surcharge. 


Q: How do I make reservations for tours? 

A: Please contact our travel agency upon arrival to book your tours.


Q: Is Internet access available? 

A: Both wired and wireless Internet access are offered at an additional cost


Q: This is my first time in Mexico. Is it safe to drink tap water?

A: Marival Armony Luxury Resort & Suites has a water purification system so the water from the tap is potable, which means you can drink it. Because of the purification process, however, the water may leave an aftertaste. For this reason, some guests choose to drink bottled water. The tap water is, however, safe for bathing and brushing your teeth.


Q: Do you offer day passes? 

A: Yes, you can purchase day passes at the front desk.


Q: Are laundry and dry cleaning services available? 

A: Laundry and dry cleaning services are available at an additional cost.


Q: Can I bring my pet to Marival Armony Luxury Resort & Suites? 

A: For hygiene and safety reasons, pets are not allowed in the facilities, except guide dogs.


Q: Is there an ATM on the premises or nearby? 

A: An ATM is located inside Marival Armony Luxury Resort & Suites.


Q: Are babysitting services available? 

A: Babysitting services are available at extra cost. 


Q: Is Hotel-Airport transfer included? 

A: We have transfer service with an additional cost. Book your airport transportation directly at our website with 24 hours prior to your arrival.


Q: What are the payment methods? 

A: Credit card when booking at our website; Debit card, credit and deposits when booking by telephone and some OTAs accept to book and pay upon your arrival. 


Q: What’s the closest airport?

A: The International Airport Licenciado Gustavo Díaz Ordaz located in Puerto Vallarta, Jalisco.  


Q: Are tips included? 

A: Tips are included, but welcomed. 


Q: Is there a currency exchange?

A: Yes, at the front desk at specific times.


Q: Do you have a vegetarian, gluten-free and/or vegan menu? 

A: In case you require a specific dish, our chef can help you with that.


Q: What are the check-in and check-out times? 

A: The check-in is at 3 p.m., and the check-out is at 11 a.m. with 1-hour tolerance. 


Q: Do the cribs have an additional cost?

A: They have no additional cost, but are subject to availability. We kindly advice our guests to communicate to us their requests prior to their arrival.


Q: Do you have suites equipped for people with disabilities?

A: Yes, we do have suites equipped for special needs.