What is the check-in and check-out time?
Check-in is at 3 pm and check-out is at 11 am, with a 1-hour tolerance.
Can I reserve more than one room?
Yes, you can book as many rooms as needed, whether because each of you prefers to have your own private space, or because you want to stay together in one of our larger suites, perfect for groups.
Can special requests be made in my reservation?
Special requests are usually related to the type of beds, location or view of the room, additional amenities in the room (such as extra beds and so), early check-ins or late check-outs, as well as facilities for people with disabilities. If you have a special request, you must contact the travel agent directly or contact our reservations department to ensure that your requests have been noted in the reservation. Room assignments are subject to availability at the time of arrival, and we CANNOT guarantee any special requests prior to arrival.
Is there a minimum age of guests?
Marival Armony is an adults-only hotel, so all guests must be over 18 years old.
What is the difference between the rates of the European Plan (EP) and the All-Inclusive Plan (AI)?
Our All-Inclusive rate includes the accommodation of your choice, all meals, food, and beverages in our restaurants and bars, entertainment, and a series of sports and activities. The European Plan is exclusive to our members. For more information, please call 800 326 6600 from Mexico and 1 877 222 0302 from the US and Canada.
Is it possible to use the facilities of Marival Residences Luxury Resort?
Guests will not be able to use the facilities. However, they may consume in the restaurants of Marival Residences Luxury Resort with an extra charge for service consumed.
Can you bring pets to the Resort?
For hygiene and safety reasons, no pets may access the facilities, except guide dogs.
What types of payment do you accept?
Credit card, when booking from our website; debit card, credit and deposits when booking by phone, and some OTAs accept booking and payment upon arrival.
Are tips included?
They are not included, but they are welcome.
Do you have rooms equipped for people with disabilities?
Yes, we have some rooms equipped for different needs. It must be specified when booking, as they are subject to availability.
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