Frequently Asked Questions

What is the check-in and check-out time?

Check-in is at 3 pm and check-out is at 11 am, with a 1-hour tolerance.

Can I reserve more than one room?

Yes, you can book as many rooms as needed, whether because each of you prefers to have your own private space, or because you want to stay together in one of our larger suites, perfect for groups.

Can special requests be made in my reservation?

Special requests are usually related to the type of beds, location or view of the room, additional amenities in the room (such as extra beds and so), early check-ins or late check-outs, as well as facilities for people with disabilities. If you have a special request, you must contact the travel agent directly or contact our reservations department to ensure that your requests have been noted in the reservation. Room assignments are subject to availability at the time of arrival, and we CANNOT guarantee any special requests prior to arrival.

Is there a minimum age of guests?

Armony Luxury Resort & Spa is an adults-only hotel, so all guests must be over 18 years old.

What is the difference between the rates of the European Plan (EP) and the All-Inclusive Plan (AI)?

Our All-Inclusive rate includes the accommodation of your choice, all meals, food, and beverages in our restaurants and bars, entertainment, and a series of sports and activities. The European Plan is exclusive to our members. For more information, please call 800 326 6600 from Mexico and 1 877 222 0302 from the US and Canada.

Is it possible to use the facilities of Marival Residences Luxury Resort?

Guests will not be able to use the facilities. However, they may consume in the restaurants of Marival Residences Luxury Resort with an extra charge for service consumed.

Can you bring pets to the Resort?

For hygiene and safety reasons, no pets may access the facilities, except guide dogs.

What types of payment do you accept?

Credit card, when booking from our website; debit card, credit and deposits when booking by phone, and some OTAs accept booking and payment upon arrival.

Are tips included?

They are not included, but they are welcome.

Do you have rooms equipped for people with disabilities?

Yes, we have some rooms equipped for different needs. It must be specified when booking, as they are subject to availability.

How do I cancel my reservation?

You can contact us at 800 326 6600 from Mexico and 1 877 222 0302 from the US and Canada, to let us know of changes or cancellations to your reservation. Please note that these may incur additional charges.

Can I change my reservation?

Any change is subject to the availability of rooms and services and may be subject to additional fees.

What does all-inclusive mean?

Our all-inclusive plan includes additional upgrades such as access to high-end wines and refreshments, a welcome basket with wine included, a Nespresso machine in the room, luxury bathroom amenities, a beach bag, a 15-minute teaser session at Mélange World Spa, entertainment and group activities, among many other things. Read all about it here.

Does the reservation include activities?

Yes, our animation team is ready to make your stay something you won´t forget! We have a wide variety of activities for all tastes.

Does the reservation include tours?

No, all tours must be contracted additionally.

How do I make reservations for tours?

Contact our travel agency to make tour reservations.

Do you have room service?

Room service has an extra charge.

Do you have internet service?

We have free internet service in the Lobby Club. For rooms and other areas, wireless and cable Internet services are offered at an additional cost.

Do you offer day passes?

We have day passes with additional cost.

Is there a laundry and dry cleaning service?

Laundry and dry cleaning services are offered at an additional cost.

Is there an ATM inside the resort?

We have an ATM inside Marival Resort & Suites.

Is the Hotel-Airport transportation included?

We have a transportation service at an additional cost. It can be reserved in advance of your arrival.

Do you have currency exchange services?

Yes, at reception and with specific hours.

What is the dress code for specialty restaurants?

In some restaurants, formal casual is recommended (no beachwear, plastic sandals, and caps). Men must wear pants or shorts. Surf shirts or T-shirts are not allowed.

Do you have a vegetarian, gluten-free, and/or vegan menu?

In all our restaurants, we have vegetarian and gluten-free options. In case a vegan dish is required, our chef can support you in any of the restaurants.

This is my first trip to Mexico. Is it safe to drink tap water?

Marival Resort & Suites has a water purification system, so the tap water is drinkable. However, due to the purification process, the water can leave a slight taste in the mouth, which is why many guests prefer bottled water, but tap water is perfectly safe for bathing and brushing your teeth.

What is the closest airport?

Gustavo Díaz Ordaz International Airport in Puerto Vallarta, Jalisco.

What prevention measures should I follow to make my trip safe?

It is very important to abide by the prevention measures established by the WHO, by the Federal Government, and by state and local authorities.

Will all consumption centers be open?

All consumption centers are open from June 1, 2020, and follow all quality standards, for your satisfaction and safety.

Is the buffet service open?

Yes, following all health measures and the highest quality standards that we have always handled.

What health measures are being implemented?

The usual standards of cleanliness, safety, and hygiene have been increased, even more than what we normally handle, such as antibacterial gel dispensers, cleaning of rooms with ozone-generating machines, review of collaborators before entering the hotel, among others.

Do you have medical service in the hotel?

We have a doctor on call 24 hours.

Are there hospitals near the hotel?

Yes, the nearest hospital is 1.4 km away from the hotel.